Period Underwear FAQs

  • What is the return policy?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

All of the personal care items can't be return for sanitary reasons. Also, to be eligible for a refund only regular priced items may be refunded, unfortunately sale items cannot be refunded (this includes promo code).

  • What are the shipping options? When will I receive my order?

We only provide one option and the delivery time takes from 14 to 20 business days.

  • What do I do if I never received my order?

First track you order by using the "track my order" tab and email provided. Then, make sure you allow some times to arrive: 14 to 20 business days.

If the delay is greater than 3 weeks please email us at

  • What do I do if I received a defective order?

Please email us at and we will send you a remplacement item.

  • How do I make changes to an order I’ve already placed?

Please email us at within 24h (specify your name, email / home address, contact details and order number)

  • Where are you located?

We are based in France (PARIS)

  • How is the product made? Where does it come from?

Our undergarments are made in tiers countries specialized in textile fabrication. Our storage is located in Chicago. 

  • How do I contact your company if my question isn’t answered here?

You can write us an email at or using the contact form on the footer.